Being an account administrator

How to update organisation details, and create and manage users

If you're an online services account administrator, you can update your organisation's contact and direct debit details, and create and manage users associated with the organisation.

Who can be an administrator

To manage the users and other information for your organisation, you must have:

  • a RealMe® login
  • an online services account with the Personal Property Securities Register (PPSR)
  • authority to act for your organisation.

If you create an online services account for your organisation on the PPSR, you automatically become the account administrator. You can also appoint other users to be an administrator of the account.

Updating your organisation's information

As an administrator you can update the details you entered when you created the organisation's online services account. These include:

  • Your organisation's contact details:
    • name
    • category
    • email, physical and postal addresses, and
    • phone, mobile and fax numbers
  • Your organisation's direct debit details including your bank account details and the email address we use to send you tax invoices.

Adding and managing users

Once you're logged in as an administrator you can add and manage your organisation's users, using the 'Organisation' settings.

Adding a new user to your organisation's online services account

All users need to have their own login. To add a user, follow these steps:

  1. Log in to the PPSR.
  2. Select ‘My Tools’ and ‘My Organisation Details’.
  3. On the ‘View Organisation’ screen, click ‘Add Organisation User’.
  4. Enter the user’s details.
  5. Click ‘Create User’.

An activation code is emailed to the new user, who will be asked for it by the PPSR when they first log in. This will link the user’s RealMe with the PPSR online services account.

Maintaining a user's details

As an administrator, you can maintain the details of the people using your online services account.

Contact details

You can change a user's contact details, but only those they use when they access the PPSR on your organisation's behalf.


You can assign administrator rights to a user. This gives them the ability to add or manage other users, and to update the organisation's contact and direct debit details.

Deleting a user

Deleting a user permanently deactivates their user account for your organisation. Once deleted, the user will no longer be able to access the PPSR on behalf of your organisation.

To delete a user:

  1. Select ‘My Tools’ and ‘My Organisation Details’.
  2. On the ‘View Organisation’ screen, select the user you wish to delete.
  3. Click on ‘Delete This User’.

All help topics

Getting started on the PPSR 8 guides

To register or search on the PPSR, you or your organisation must have an online services account. Find out more about the register, how to log in, set up your account, and create a secured party group.

Managing your online services account 6 guides

Your PPSR online services account allows you to update and manage your personal and organisation information, including contact and payment details, and passwords.

Searching the PPSR 9 guides

Information for debtors and consumers 5 guides

If you’re buying valuable used goods, or have bought something on hire purchase, leased property, or taken out a loan, you should know how the PPSR works, and how it can help you.

Paying PPSR fees 2 guides

Find out the fees for the online services you use on the PPSR, and your payment options.