Forgotten RealMe® username or password

Where to get help if you can't log in

Your RealMe username and password gives you access to a range of online government services, including the Personal Property Securities Register (PPSR).

If you've forgotten your username

To receive an email or text message reminder of your username:

  • Click ‘Login’ at the top of the screen.
  • Select ‘Forgot Username?’ and follow the instructions.

Once you've received your username reminder, return to the PPSR home page and select the ‘Login’ link at the top of the screen.

If you've forgotten your password

You can reset your password if you:

  • know your username
  • have access to the email address or mobile number registered to your RealMe account — usually the one you used to create your log in
  • know either the answers to your security questions or your PIN.

To reset your password:

  • Click' Create' at the top of this page.
  • Select 'Forgotten password?' and follow the instructions.

Once you've received your temporary password, return to the PPSR home page and click ‘Login’ at the top of the screen. You can then create a new password.

Keeping your login details secure

You're responsible for keeping your RealMe username and password confidential. Any actions on the PPSR using your RealMe username and password will be considered by us to have been made by you.

For further information, please read our terms and conditions.

Terms and conditions

All help topics

Getting started on the PPSR 8 guides

To register or search on the PPSR, you or your organisation must have an online services account. Find out more about the register, how to log in, set up your account, and create a secured party group.

Managing your online services account 6 guides

Your PPSR online services account allows you to update and manage your personal and organisation information, including contact and payment details, and passwords.

Searching the PPSR 9 guides

Information for debtors and consumers 5 guides

If you’re buying valuable used goods, or have bought something on hire purchase, leased property, or taken out a loan, you should know how the PPSR works, and how it can help you.

Paying PPSR fees 2 guides

Find out the fees for the online services you use on the PPSR, and your payment options.