The Personal Property Securities Register (Register) is administered by the Companies Office, which is part of the Ministry of Business, Innovation and Employment (MBIE). You’re being asked to agree to these terms and conditions for the use of our online services, so please read them carefully and ensure you understand them. If you choose to accept them and continue to create an online services account and/or use our online services, these terms and conditions will form an agreement between you and MBIE.
If you agree to our terms and conditions, we’ll use all reasonable care and skill to:
MBIE doesn’t accept any responsibility or liability for:
Visitors to the Personal Property Securities website and the Personal Property Securities Register should take specific advice from qualified, professional people before undertaking any action as a result of information accessed on this website or the register.
You agree that you will:
If you’re an administrator of an organisation's online services account, you also agree to:
You must have the secured party’s authorisation, if you are adding a secured party group to your portfolio or registering or amending a financing statement on behalf of the secured party.
The purpose of your commitment is to protect the integrity and security of:
If you don’t honour your commitment, third parties may be able to take actions that appear to be on your behalf. These actions may result in a breach of security or privacy, and you may be held responsible for this.
Access to our services is governed by your RealMe® login (or any other authorised third party login provider) which provides us with security over access to our sites and identifies who you are.
You are responsible for keeping your username and password confidential. Any actions on our sites from your username and password will be considered by us to have been made by you.
RealMe (or any other authorised third party login provider) lets you access our registers and connects you to your online services account with MBIE.
Your online services account provides us with associated information, including:
If you’re an administrator for an organisation, you can set up additional accounts for other users attached to that organisation to use our services. Any users you create will need to obtain their own RealMe login before they can activate their online services account with us.
You’re responsible for the payment of fees for the services we provide you through your online services account, no matter who uses it. If there's a charge for the service you're using, you'll be advised of the amount due at the end of the transaction, and taken to our payment gateway.
Refer to our fee schedule for online services to find out what you need to pay for.
We accept payment by credit or debit card. We offer secure credit and debit card transactions using 256-bit SSL encryption technology. Your transaction is validated in real time and confirmed immediately to you by email. A tax invoice will appear on screen that you are able to print for your own records if you wish.
We accept the following credit and debit cards:
We offer an internet banking payment option, which allows you to make use of our services and authorise a direct payment from your bank account. This payment option is only available to individuals who agree to the Direct Payment Solutions (Payment Express) Terms and Conditions prior to authorising the payment. These are as follows:
We offer a direct debit payment option that allows customers to make use of our services, charge them to an account, receive an invoice at the end of each month and pay by direct debit on the 20th of the following month. This option can be adopted by an organisation or by an individual user to pay fees.
If you select the direct debit payment option, we email you a Direct Debit Authority Form to complete and return to us.
We may perform a credit check on your organisation (or you, if you’re applying for the direct debit payment option for your own online services account) through a credit reference agency.
We reserve the right to decline any direct debit payment option request, based on the results of any credit reference check, or based on past history of fees payment with MBIE.
At the beginning of each month, you’ll be emailed an invoice detailing all fee-bearing services used during the previous month. The invoices and other notices will be sent to the email address you've given us. We, and anyone to whom we've assigned the amounts you owe us, can assume any invoice or notice sent electronically has been delivered on sending.
If you don’t receive an invoice by email, a copy of your invoice will be available online. You will also have access to your transactions through our online fees search facility, or you can download a data file containing the list of transactions.
Call the contact number or email the address displayed on your invoice if you think there is a mistake with your invoice. Any incorrect fees will be credited to your account. If the query has been received and processed prior to the 20th of the month, this will reduce the amount to be direct debited. Queries received or processed after the 20th will be credited to your next month’s invoice.
If the direct debit payment is not successful against your bank account, we will follow up with you to find out why.
We’ll contact you to determine what went wrong and work with you to resolve the problem, ready for the direct debit run the following month.
Your account will be restricted to the credit card payment option only. We’ll contact you to arrange payment of the direct debit overdue amount.
In the first instance, we'll contact you to understand why the fees have not been paid, and ask you to make the payment.
If fees are still not paid, we’ll look to revoke the service that we’ve provided to you. For example, we'll take steps to remove the financing statements from the register. If revoking the service isn’t possible, then we may refer the matter to a debt collection agency. You may be required to pay any costs that are incurred in recovering the money you owe us.
We may vary the steps in this process, depending on your individual circumstances.
You must only use any data from the Motor Vehicle Register provided to you for the purposes of registering or amending a financing statement.
If you knowingly access or use, or attempt to access or use (or allow an unauthorised person to access or use), any of our services for an unlawful purpose (including but not limited to fraud or attempted fraud or hacking or attempted hacking), you'll be liable to pay any party (or MBIE on its behalf) the amount of the loss suffered by them caused directly or indirectly by your actions. For the avoidance of doubt, this clause isn't intended to confer benefits enforceable by third parties under the Contract and Commercial Law Act 2017.
For the protection of users, other people, or MBIE itself, we may suspend or disable your online services account without notice if we consider that:
Where appropriate, we’ll notify you if we suspend or disable your online services account as soon as practicable after doing so.
The privacy statement for our services applies to your personal information collected by MBIE.
By registering for an online services account and agreeing to these terms and conditions, you'll be regarded as having read and agreed to the terms of that privacy statement. Make sure you've read and are comfortable with the privacy statement before agreeing to these terms and conditions.
If you have a dispute with MBIE in connection with these terms and conditions or any of our services, call our Business Service Centre. Both you and our Business Service Centre will use all reasonable efforts in good faith to resolve the dispute. If you and our Business Service Centre can't resolve the dispute to your satisfaction, you may ask the Business Service Centre to escalate the dispute to the appropriate MBIE representative.
MBIE will then promptly contact you to try to resolve the dispute with you. If, following this, the dispute is still not resolved to your satisfaction, you may take such action as you consider appropriate, such as making a complaint to the Ombudsman or commencing legal proceedings.
If any of these terms and conditions, or their application to any person or circumstances is, to any extent, held to be invalid or unenforceable:
We may revise these terms and conditions and the privacy statement from time to time. We will advise you of any changes by a notice on this website. Your continued use of our services, through the act of making use of your online services account with us, indicates your acceptance of those changes.
If you have any questions about our terms and conditions, please contact our Business Service Centre.