Managing your payments

You are responsible for all fees charged to your account.

The most convenient payment method for you, or the organisation you are acting for, may depend on how often your use the register, and how many users are linked to your account.

We offer the following payment options:

• Credit and debit card
• Internet banking
• Direct debit

Paying by credit or debit card

If you use our services only occasionally, credit or debit card payment is a practical option. We accept the following cards:

• Visa
• Mastercard
• American Express
• Diners Club

We offer secure transaction facilities and your payment, if successful, is confirmed immediately by email.

Internet banking

If you would rather not set up a direct debit, or do not have a credit or debit card, you may prefer to use internet banking. If you choose this payment method, you will be asked to log in to your bank account via a secure webpage.

Direct debit

Direct debit allows you to pay for services online and charge them to your account.

Whenever you use one or more services that require a fee, we will email you an invoice at the start of the following month. The invoiced amount is deducted from your nominated bank account on the 20th of the following month. If the 20th falls on a Saturday or Sunday, the payment is processed the next business day.

If we are unable to deduct funds from your bank account to pay your invoice, we will contact you to determine what went wrong and work with you to resolve the problem.

If we do not receive payment after attempting to resolve the issue with you, we will issue a formal notice requiring payment within 10 working days of the date the notice is given. If we still do not receive payment within this notice period, and the unpaid amount relates to registration or renewal of a financing statement, the Registrar will remove the financing statement from the register (see section 170B of the Personal Property Securities Act 1999).

To set up a new direct debit account

1. Log in to the PPSR.
2. From the dashboard menu, select ‘My Tools’ and ‘Set Up My Direct Debit’.
3. On the ‘Set up Direct Debit’ screen, enter the bank account name for your organisation.
4. Enter your bank account number.
5. Enter your email addresses and click ‘Save’.
6. Complete the direct debit form that is emailed to you and return it to us.
7. You will receive a confirmation email, once your direct debit has been activated.

Viewing your invoices and fees

To view and download your invoices:

1. Log in to the PPSR.
2. From the dashboard menu, select ‘My Tools’ and ‘My Invoices’.
3. Select either ‘My Transactions’ or ‘Un-invoiced Fees’.

Using the 'My Transactions' option

You can filter your invoices by status, or search by:

• Invoice number
• Client reference — your payment reference
• Entity number — for example, financing statement number or search ID
• Entity name — the name of the PPSR transaction, for example, financing statement renewal
• Date range.

You can download individual invoices in a PDF or CSV file, or extract all your invoices in a CSV file.

Using the 'Un-invoiced fees' option

You can search your un-invoiced direct debit fees by:

• Transaction ID – for API customer transactions only (not for transactions performed using our website)
• Client reference – your payment reference
• Entity number – for example, your financing statement registration number or search ID
• Entity name – the name of the PPSR transaction, for example, financing statement renewal
• Description – the transaction description (name and number)
• Date range.

You can extract all un-invoiced fees in a CSV file.

Refund policy

Refunds for the PPSR are only given if the fee was incorrectly charged due to a technical error.

Other guides in

Managing your online services account

• Setting up your online services account
• Updating your online services account details
• Being an account administrator
• Using the online dashboard
• Setting up your API access

Other help topics