System issues resulted in some emails not being sent

Our system experienced some intermittent issues and didn't send some emails between 1 - 20 May 2022.

If you were registering a new financing statement or updating an existing one and you didn't receive the email confirmations you were expecting, here's what you can do.

How to check the current details for a financing statement

You can view your registered financing statements via our website.

  1. Log in with your RealMe® username and password.
  2. From the 'Manage My Portfolio' menu choose 'My Financing Statements'
  3. Select the financing statement
  4. While viewing the financing statement you can:
    • request a copy of the verification statement
    • use the tabs to view the financing statement’s current and historic details
    • email, download or print your financing statement.

If you're missing a verification statement

You can request a replacement copy via our website.

  1. Log in with your RealMe® username and password.
  2. From the 'Manage My Portfolio' menu choose 'My Financing Statements'
  3. Select the financing statement
  4. While viewing the financing statement, select 'Request a Copy of the Verification Statement'.
  5. Choose 'Email PDF' as your delivery method.

If you need to retrieve a financing statement PIN

You can request financing statement and debtor PINs via our website.

  1. From your 'Dashboard', select the Secured Party Group (SPG)
  2. While viewing the Secured Party Group, select 'Secured Party Tools' then choose 'List Financing Statement PINs'.
    1. To request the PINs for a single financing statement, enter the financing statement registration number
    2. To request the PINs for a number of financing statements, specify a status or registration date range.
  3. Confirm that you are authorised to request the financing statement and debtor PINs.
  4. Confirm the email address (this must be the email address that's recorded by the Registrar for the SPG).
  5. Select 'Email List' to submit your request.
  6. If the email is valid, the list will be delivered to the address.

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